After-Sales / Service
at AB Audio
Our customer service is the first point of contact for any questions or issues, whether by phone or email. We are here to provide support after the purchase of our products, answer questions about products and parts, and resolve any problems.
Warranty and Return Management
We handle warranty claims, returns, and exchange procedures for defective or incorrectly delivered products. We also manage the logistical aspects of these processes. In addition, we provide support to our field team so they can focus on actual sales. All requests for ordering parts, whether under warranty or not, go through our customer service.
Maintenance and Repairs
We go through the defect or maintenance needs with the customer to ensure we direct them to the appropriate service partner. Serious defects are always forwarded to our technical department in France so they can investigate the issue if the defect was not previously known.
Collecting Feedback
We value customer feedback and complaints, which we use to improve our products and services. This applies to both our dealers and end customers. We encourage you to share your experiences and suggestions with us so that we can continue to improve.
Billing and Payment Inquiries
If you have questions about invoices, payments, or billing, you can rely on our support. We ensure that we find a quick and efficient solution for your inquiry.
If you have any questions or need assistance, don’t hesitate to reach out to us through our Contact Us page.
We are here to help!